Customer Reviews & Stories

The team, or should I say family, at B&B Foreign Car Repair were awesome! Last summer at Napa City nights I won a free oil change coupon. I just recently used it, everyone at the shop was super friendly and treated me like family. They did a couple things that needed tending to and they saw to it that everything was taken care of that same day. They also applauded me for doing such a great job with my vehicles maintenance which made me feel awesome. Thanks again ladies! You have made me a customer for life.


— Google User Review

The girls in the office are very kind and very knowledgeable. They tell you exactly what your vehicle needs in order to keep you on the road. The technicians are super smart and get the job done.


— Google User Review

What an awesome family business! They're super friendly and honest with their recommendations which is sometimes hard to come by. Definitely recommending them to all my friends and family! :)


— Google User Review

Awsome family owned and operated establishment. Very fair on pricing and great customer service.


— Facebook User Review

Great customer service



— Google User Review

Fair, honest, and they are always considerate



— Google User Review

Great family run shop, they speak to you like family making suggestions that fit your budget and needs. Everyone was approachable and personable. They did not make you feel that you were being pushed sales. Like wiper blades (big scam), always show you parts that are worn and give your the choice of replacing them yourself or having it done (like air filters). Will highly recommend their service. Nice to feel welcomed and like a customer and not a credit card. Look forward to doing more business with them. Thank you!


— Google User Review

My go-to auto repair shop; this team is the best! Kind, speedy, professional, trustworthy, detailed, meticulous, helpful....I could go on and on. They've been taking care of our family's cars since day one and we won't go elsewhere. They've always accommodated my crazy schedule, shuttled me back and forth, and when they heard me gripe about my gross "mom car" interior, they threw in a free car wash and detail job after a particularly intensive repair service. Love the family vibe here, kid friendly too.... and I nearly fell asleep on the lovely leather couch in the waiting area the other day but they finished my oil change too quickly for me to fully pass out. So thankful to have a family-owned local biz to support that I can trust to keep my care safe and in top working condition, with incredible customer care on top!


— Yelp User Review

Great job on my car. They hav done lots of work on my cars, always great work.


— Google User Review

Ron always provides us with the best service! We’ve been bringing him our car since we moved to California. So trust worthy, and they make you feel just like family!


— Google User Review

I went to go get an oil change, this morning and I have NEVER felt so comfortable at a repair shop in my life,

I have in my 62yrs been too alot and by far this is the BEST PLACE to go for ANY ISSUES you have with your vehicle.

Everyone and I mean Everyone that works there are amazing, Customer Service is A+++++

They did my oil change why I waiting on the most comfortable couch ever, Then when it was done Sophia had the paperwork and came and set down on the couch with me, and Explained everything to me, I thought that was so nice, She is an amazing person and I actually understood everything. I will from now on come here for my automotive needs and let everyone I know to come here too.

KEEP UP THE GREAT WORK GUYS, AND THANK YOU



— Yelp User Review

You guys are the best by far you are always patient with me you always do great repair on my motorhome you always get my motorhome in the shop fairly quickly I could not ask for a better mechanic shop keep up the great work


— Google User Review

Always fast, friendly and fair. Highly recommended!


— Facebook User Review

Great experience! Very knowledgeable and personable folks. Awesome communication at every step of the process.


— Google User Review

Honest and friendly. You have a new customer for life. Glad we have you in Napa. Hi Taz!


— Facebook User Review

Excellent customer experience with them. They went above and beyond what most shops would do to make sure I was taken care of. Will for sure be bringing my cars back to them for future service. Thanks!


— Google User Review

Everyone here, and I mean everyone down to the dog, is the nicest! The repair estimates are fair, the work is honest and they get it right.

A fantastic auto repair shop - the best.

(1978 Super Beetle Convertible)


— Yelp User Review

I took my 2009 Mini Cooper to B&B to have a few items checked because my brother recommended them highly. Now I know why, its such a friendly family oriented buisiness. I was informed via text of all details along w/photos of what was being worked on. I felt they were more than fair with the cost of repairs and when they located a minor problem that only needed a few minutes to fix, they took care of it without charging me. The dealings I had with Sophia was more than professional. I am more satisfied with B&B than I have been with ANY other business. Hopefully I won't need repairs any time soon but if I do I will go to B&B Foreign Car Repair for sure. When you deal with a family run business it seems they try harder to be honest and respectful. Thanks to everone there and have a happy holiday. Jerry Connolly..


— Google User Review

Great service and awesome family environment. Would highly recommend!


— Facebook User Review

B&B has taken excellent service to next level. I am so impressed by their quality of service. From the moment I walked in I was received by a friendly smile. Their technicians are very knowledgeable and well qualified to perform any job. Took my truck in for an oil change and I got so much more. They performed a free full vehicle inspection and I received an electronic report!!! Honest, quick and professional. I am recommending B&B to all my family members and friends.


— Google User Review

I came here for a basic run of the mill maintenance job. It was fair priced and the customer service was unparalleled! I would highly recommend this place for car maintenance or repair, if they can’t do what needs to be done, they will recommend another place.


— Google User Review

Friendly staff and excellent service. Went in with a broken radiator and they were able to give me a full report of potential problems complete with pictures, and tested the repair to be sure everything worked going forward.

— Google User Review

Never had such a thorough service and Sophia provides excellent customer service!! Best experience I’ve ever had :)


— Facebook User Review

Everyone at this local, family run business is so nice. Had been bringing my VW here for years and when Ron took over I decided to give them benefit of the doubt. I now have a Kia and trust them with the care it needs. Ladies are nice and informative on phone. They are always finding new ways to increase customer service. I now get emails with my car service info. Plus, their prices are fair. I've checked.


— Yelp User Review

Very friendly and detailed, will definitely go back for future services


— Google User Review

By far the best experience I've had with a car repair company. The entire staff are kind and very knowledgeable. I brought my Jeep in to have a quick toe hitch wired for a last minute trek across the country. They installed the hitch wiring and also did a thorough once-over to make sure the car was ready for the journey. If I still lived in Napa, I would make this repair shop my one-stop car repair shop. They even sent me a hand written christmas card. If this isn't good service, then I don't know what is.


— Google User Review

Extremely nice, helpful, knowledgeable, professional, & accommodating!!! If you find yourself in need of RV repair in Napa, CA, this is where you need to go!!!


— Google User Review

Wow! Customer Service was great. We called to see if the could do a water pump. Price was great and job was done well. They kept us updated by text (which was very nice). Car was done same day. Thank you sooo much B&B. I highly recommend B&B Foreign Car Service & repair


— Yelp User Review

Great customer service and knowledgeable technicians. I was thrilled and grateful to find a shop able to care for my Saab.


— Google User Review

We found B&B via Yelp reviews and we couldn’t be more thrilled with their quality of work! This is a genuinely cheerful family running a business that is so refreshingly honest and welcoming. From their fresh morning muffins to their love of old VW’s - I wouldn’t change a thing!


— Google User Review

Excellent coustmer service. Extremely knowledgeable. Very understanding and kind through entire service. I highly recommend B & B!


— Facebook User Review

Customer Service is Excellent...Friendly and knowledgeable


— Google User Review

No one likes to deal with car repairs. They made it easier by being friendly efficient. If needed, I'll be back!


— Google User Review

Excellent service and very knowledgeable. I feel extremely confident leaving my vehicles with B & B. I appreciate what they do and definitely will recommend my friends to come here. 5 stars!!


— Yelp User Review

Nothing but top notch service.


— Google user Review

Ron and his team are sleek, well oiled piece of machinery. Text updates to your phone with pics and videos of their work was a high tech, informative and unexpected plus that lets you know they’re on top of your car.

It’s wonderful to find a mechanic whose deep knowledge and honesty can actually save you money. They talked me out of a more expensive repair I was willing to pay and offered a better solution - that’s honesty.

Not inexpensive, but then again who wants a cut rate lackey that ends up costing you more ( I found out the hard way) And who doesn’t want somebody who gets it done right the first and stands behind their work ?

Give this family business your business - you won’t regret it !



— Google User Review

Stop looking for the most thorough, friendly, qualified team to service your auto. B&B gives a complete diagnosis of your auto problem and explains it thoroughly.


— Google User Review

I bet its the best shop in Napa, No better still the best service in northern California


— Facebook User Review

Very professional and courteous


— Google User Review

The best mechanic in Napa. Period.


— Google User Review

We were travelling through Napa when our RV suffered a major mechanical problem that had to be repaired immediately. The girls there arranged for a mechanic to look at the problem and to repair it in a matter of 3 hours.

This is a family operation; Two daughters run the front office. They're very efficient and very friendly. Another daughter and Dad work on the cars. Again, they are very friendly and very efficient.

— Yelp User Review

Excellent service. Great business that I would recommend to everyone. Outgoing personal service and knowledgeable folks that kept me informed while they were working on my car.


— Yelp User Review

Great shop and excellent communication! Detailed description of what needed repair was available to view online along with pictures of the damage. Most efficient shop I've worked with. Fixed up my mini Cooper real quick and kept me updated on progress the entire time via phone,text and email. Amazing service.


— Google User Review

I have nothing but good things to say about B&B. The service counter people were very friendly. I got my car repaired and back to me when they said it would be completed. I also received a diagnostic report that was very through with photos showing me what need to be done. Great job!


— Google User Review

Great customer service and follow-up....will definitely take our vehicles back!


— Google User Review

These people are amazing. Another shop told us that they would have to do a diagnostic test to find out if our switch was out because both of our brake lights were out. That was going to be $170. B & B checked to see if it was just the bulbs being no good. $77 dollars out the door. Good trustworthy mechanics are hard to find. You need to go no further than B& B, because they are those people. Plus they bring their dogs to work. You can't go wrong with people that love animals.


— Yelp User Review

Great service. Took time to explain everything they did and why. Highly recommend.


— Google User Review

Great honest service. The scheduled car service called for brake fluid replacement, but the fluid was fine, so we skipped for now and saved on the service, thank you!


— Google User Review

Ron (Ronny to me) fixed my cars until he moved from NY and since has diagnosed my

car issues over the phone from Cali. He has so many yrs experience and cares about each individual. You'll be well taken care of by Ron and the family for sure.


— Facebook User Review

Normally I do my own Oil changes and minor car maintenance, but have been hurting from an old injury so wanted to get this done elsewhere and not worry about the pain.

I was impressed, very pleasant over the phone, and when i pulled up the gall I talked to even walked out to greet me on my appointment day.

I went in with a simple Oil change, even had my own filter, and full Synthetic oil, they of course just charged for the labor, asked if i needed a rided, or pick up, I already had everything taken care of and they had the job done before the time frame they gave me.

What impressed me the most about 40 mins before my car was supposed to be ready I get a text message from the place with a link, and a full report of Diagnostic on my car. Not just that, but pictures of my car, each tire, tread depth, even picture of my K&N air filter saying needs to be cleaned and a link explaining what that is,

As well each Category depending on how crucial it is to the safety of your vehicle. Needless to say it was a Very well informed data sheet showing state of the art mechanical information but made it simple that even if you were not technical or mechanical you could still understand what a mechanic or a print out would try to explain to you.

At the end of all this I felt customer service was excellent, I was never pushed into something I didn't want or understand like some shops will try to do or meet a quota.

This is a Family ran business and hold customer service very high. I doubt I will be going anywhere else, and will be highly recommending them to my friends and family. Tell them Yelp sent you, or reviews from Yelp. Hope my review helps,



— Yelp User Review

Family owned and a repair shop you can actually trust. I first brought my Audi here back when I was single and so used to getting "played" by repair shops but they were extremely opposite. Helped me understand what I needed to do, if anything and explained costs. Now I'm married and still bring my car here and even got my husband to bring his truck to them and he's a mechanic! Not overpriced and great quality work.

— Google User Review

Been taking my vehicles to B&B for a while now. Always professional, friendly and accommodating. Never had a bad experience. Good service.


— Google User Review

Awesome Service. I made an appointment to have my oil changed and they honored that appointment. So no waiting at all. Also, they gave me a COMPLETE REPORT WITH PICTURES of what they found and recommended routes to go about fixing them. The list also categorized what needed the most to the least attention. The customer service, was the cherry on the top of it all. Sophia and Cindy were very attentive. Sophia and Cindy explained everything in an understandable/kind manner. Overall, if you need an oil change or other car services you need to come to these guys first.


— Yelp User Review

Excellent service and so friendly too, my daughter and I felt that we were treated as family here. The service was outstanding and very detailed too. My family and i entrust in them for good work on my daughter's 2007 VW bug. Highly recommended!

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— Google User Review

Amazing, fast service from family run business. Truly hospitality focused with fair prices and quick responses. Amazing checkup overall.


— Yelp User Review

Very efficient,timely, honest,reasonable pricing and super courteous. This was my 2nd visit for an oil change, opted to have additional work done and I'll definitely be back!


— Google User Review

I took my old classic VW to this place and they fixed my suspension. They had a giant list of all types of other things I could do to fix it and I couldn't afford at the time, they were very understanding and super positive. When I have a few thousand dollars extra I will definitely be bringing my car back to them! Excellent service and very nice people.


— Yelp User Review

Affiliations

NAPA Auto Care Center
ASE Certified Mechanics
B & B Foreign Car Repair BBB Business Review